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Delivery Information

 

How will my order be shipped?
For Standard size parcels (eg cushions, vases) this is done via Australia Post Regular Parcel delivery.

Other larger items (eg wall art, larger décor and rugs) this will be arranged at time of shipment most likely via road transport.

How do I track my shipment?
For Australia Post items we will provide a Tracking Number to you upon dispatch and you can access at http://auspost.com.au/track/

Where will my order be shipped from?
All orders are shipped from our premises in Nuriootpa, SA, Australia. All products are held here prior to shipment.

What is the default currency for shipping costs?
All prices for products and shipping are shown in AUSTRALIAN DOLLARS.

When will my order be shipped?
All orders are usually shipped within 24 business hours of receiving your order. Please note that we are not able to ship orders on weekends and public holidays.

We do not ship out of Australia.

How long will it take to arrive?

Regular Parcel delivery times for Australia Post.

Sending parcels within the same state.

Within metropolitan areas of capital cities or within the same city, town or environs  Up to 2 days

Between metropolitan areas of a capital city and a country location *   3-4 days

Between country locations *  4-5 days

*The delivery times indicated are for the majority of destinations. Times may vary depending on lodgement and delivery locations.

Sending parcels to other states.

Between Sydney / Brisbane;
Sydney / Melbourne; 
Melbourne / Canberra; 
Melbourne / Adelaide   2-3 days

Between Sydney / Adelaide; 
Melbourne / Brisbane; 
Melbourne / Tasmania; 
Adelaide / Canberra   3-4 days

Between other capital cities  5-6 days

To other interstate locations  Dependent on location. 

 


Approximate delivery times for Road Courier. (These will be confirmed at time of shipment)

Brisbane: 3 - 4 Business Days after your order is placed.
Sydney: 3 - 4 Business Days after your order is placed.
Melbourne: 2 - 2 Business Days after your order is placed.
Adelaide: 1 - 2 Business Days after your order is placed.
Darwin: 4 - 6 Business Days after your order is placed.
Canberra: 4 - 6 Business Days after your order is placed.
Perth: 4 - 6 Business Days after your order is placed.
Hobart: 4 - 6 Business Days after your order is placed.

 

What if my order hasn't arrived?
We will assist you in every way possible to locate your parcel in the unlikely event it doesn’t get to you.

NOTE: SUSPECTED CREDIT CARD FRAUD
Our checkout system uses verification technology and IP technology to identify fraudulent transactions, and sometimes these are mistakenly identified. We will contact you should this occur and ask for further details.

We reserve the right to delay shipping of any order which we deem to be of a possibly fraudulent nature while we investigate the payment. We will not send stock, even after payment, in the event that we believe a credit card has been used without authorization. In this event, we will aim to resolve the issue with the buyer and if we are not satisfied that the credit card transaction is fully legitimate, we may choose to refund the transaction and cancel the order.

Still have questions? We're here to help!
Let's get you some answers. You can contact us via our  contact page by either phone or e-mail. We'd be happy to help you with any enquiry you have.